The Inforce Certification provides a comprehensive understanding of the key aspects of life insurance policies once they are in force. This certification covers a range of topics related to policy services, technology, billing, changes, loans, and more. Participants will gain knowledge of how to manage policies post-issue, including understanding policy updates, billing processes, and critical policy changes. The course also includes guidance on the use of technology, such as online portals and software products, and addresses specific policy-related actions like reinstatements, conversions, and surrenders. It will also explore the financial implications of policy loans, collateral assignments, and premium financing. This certification is essential for those involved in life insurance policy administration and advisory services. Module Overview: Module 9 - Inforce Changes This module reviews various policy changes that can be made once a policy is in force and how changes can be requested or managed. Learning Objectives Understand the types of policy changes that can be made after a policy is Inforce. Describe the different methods for making policy change requests. Identify the requirements for submitting policy change forms. Explain the process for completing various policy related changes. Understand the implications of ownership changes and broker/agent of record changes. Describe the process for making changes to EFT, premium mode, allocations and sweep date. COURSE CONTRIBUTORS Leah Mahoney – EVP - Operations  Diversified Brokerage Services, Inc. Kim Wilcox – Head of Wealth Management Specialists  Guardian Life Sandra Giordano – Manager, Shared Services Ash Brokerage Cheryl Visconti– Operations Manager Gallagher Alaina R. Winson – Operations Project Manager Diversified Brokerage Services, Inc.   Read more

The Inforce Certification provides a comprehensive understanding of the key aspects of life insurance policies once they are in force. This certification covers a range of topics related to policy services, technology, billing, changes, loans, and more. Participants will gain knowledge of how to manage policies post-issue, including understanding policy updates, billing processes, and critical policy changes. The course also includes guidance on the use of technology, such as online portals and software products, and addresses specific policy-related actions like reinstatements, conversions, and surrenders. It will also explore the financial implications of policy loans, collateral assignments, and premium financing. This certification is essential for those involved in life insurance policy administration and advisory services. Module Overview: Module 8 - Billing Invoices This module explains how billing invoices are managed for life insurance policies, starting with the policy date and initial premium payment. It covers available payment modes and how clients can set up recurring payments. It also addresses the billing process for non-draft payments, the importance of maintaining an updated address, grace periods, and how payment receipts and notifications for failed drafts are handled. Learning Objectives Understand the billing process for life insurance policies, including the policy date and initial premium. Describe the different payment modes and how to set up recurring payments. Recognize the process for billing notices for non-draft payments. Understand the grace periods offered by carriers and the various notifications the carrier sends out. Explain how payment receipts are handled for EFT and check payments. Understand how a client can re-establish EFT after insufficient funds. COURSE CONTRIBUTORS Leah Mahoney – EVP - Operations  Diversified Brokerage Services, Inc. Kim Wilcox – Head of Wealth Management Specialists  Guardian Life Sandra Giordano – Manager, Shared Services Ash Brokerage Cheryl Visconti– Operations Manager Gallagher Alaina R. Winson – Operations Project Manager Diversified Brokerage Services, Inc.   Read more

The Inforce Certification provides a comprehensive understanding of the key aspects of life insurance policies once they are in force. This certification covers a range of topics related to policy services, technology, billing, changes, loans, and more. Participants will gain knowledge of how to manage policies post-issue, including understanding policy updates, billing processes, and critical policy changes. The course also includes guidance on the use of technology, such as online portals and software products, and addresses specific policy-related actions like reinstatements, conversions, and surrenders. It will also explore the financial implications of policy loans, collateral assignments, and premium financing. This certification is essential for those involved in life insurance policy administration and advisory services. Module Overview: Module 7 – Annual Statements This module defines annual life insurance statements, which provide yearly reports on policy status. It details the information included and how to request statements from your carrier. Learning Objectives Define annual life insurance statements and their purpose. Recognize that term policies do not generate annual statements. Understand the types of information provided in an annual statement. Explain how to access annual statements, including contacting the carrier or using their website. Identify when the annual statements are generated for the policy. COURSE CONTRIBUTORS Leah Mahoney – EVP - Operations  Diversified Brokerage Services, Inc. Kim Wilcox – Head of Wealth Management Specialists  Guardian Life Sandra Giordano – Manager, Shared Services Ash Brokerage Cheryl Visconti– Operations Manager Gallagher Alaina R. Winson – Operations Project Manager Diversified Brokerage Services, Inc.   Read more

The Inforce Certification provides a comprehensive understanding of the key aspects of life insurance policies once they are in force. This certification covers a range of topics related to policy services, technology, billing, changes, loans, and more. Participants will gain knowledge of how to manage policies post-issue, including understanding policy updates, billing processes, and critical policy changes. The course also includes guidance on the use of technology, such as online portals and software products, and addresses specific policy-related actions like reinstatements, conversions, and surrenders. It will also explore the financial implications of policy loans, collateral assignments, and premium financing. This certification is essential for those involved in life insurance policy administration and advisory services. Module Overview: Module 6 – Policy Details This module highlights critical information in the final policy copy and on the carrier website, including policy dates, endorsements, rate class, termination details, and owner and beneficiary data. It covers premium tables, modal factors, riders, fees, and conversion options. It also emphasizes that changes to a permanent policy should be accompanied by an Inforce illustration to show their effect. Learning Objectives Identify the various types of information found in policy documents and on carrier websites. Understand the importance of having access to policy details for both policy owners and advisors. Describe the key elements of policy details, such as policy date, rate class, and premium table. Recognize the relationship between policy details and the original illustration. Understand the need for an Inforce illustration when changes to a permanent policy are being considered. COURSE CONTRIBUTORS Leah Mahoney – EVP - Operations  Diversified Brokerage Services, Inc. Kim Wilcox – Head of Wealth Management Specialists  Guardian Life Sandra Giordano – Manager, Shared Services Ash Brokerage Cheryl Visconti– Operations Manager Gallagher Alaina R. Winson – Operations Project Manager Diversified Brokerage Services, Inc.   Read more

The Inforce Certification provides a comprehensive understanding of the key aspects of life insurance policies once they are in force. This certification covers a range of topics related to policy services, technology, billing, changes, loans, and more. Participants will gain knowledge of how to manage policies post-issue, including understanding policy updates, billing processes, and critical policy changes. The course also includes guidance on the use of technology, such as online portals and software products, and addresses specific policy-related actions like reinstatements, conversions, and surrenders. It will also explore the financial implications of policy loans, collateral assignments, and premium financing. This certification is essential for those involved in life insurance policy administration and advisory services. Module Overview: Module 5 – Inforce Ledgers and Illustrations This module details the purpose and use of Inforce illustrations, which show policy performance for permanent life insurance policies and hybrid contracts. It explains how these illustrations can be requested after a policy has been in force for at least one year and helps clients make changes to their contracts. It also highlights the need to provide specific information when requesting illustrations to avoid delays.. Learning Objectives Understand the purpose of Inforce illustrations and their value. Recognize when Inforce illustrations are used. Explain how Inforce illustrations can aid in making policy changes. Understand the importance of being specific when requesting Inforce illustrations. Recognize the need to review Inforce illustrations for accuracy before giving it to an agent. Identify who is able to request an Inforce illustration. COURSE CONTRIBUTORS Leah Mahoney – EVP - Operations  Diversified Brokerage Services, Inc. Kim Wilcox – Head of Wealth Management Specialists  Guardian Life Sandra Giordano – Manager, Shared Services Ash Brokerage Cheryl Visconti– Operations Manager Gallagher Alaina R. Winson – Operations Project Manager Diversified Brokerage Services, Inc.   Read more

The Inforce Certification provides a comprehensive understanding of the key aspects of life insurance policies once they are in force. This certification covers a range of topics related to policy services, technology, billing, changes, loans, and more. Participants will gain knowledge of how to manage policies post-issue, including understanding policy updates, billing processes, and critical policy changes. The course also includes guidance on the use of technology, such as online portals and software products, and addresses specific policy-related actions like reinstatements, conversions, and surrenders. It will also explore the financial implications of policy loans, collateral assignments, and premium financing. This certification is essential for those involved in life insurance policy administration and advisory services. Module Overview: Module 4 – Duplicate Policies This module addresses duplicate insurance policies, including life, disability, long-term care, and annuities. It explains how policies are delivered, the importance of retaining copies, and how policy owners can request duplicates if documents are lost or destroyed. Learning Objectives Understand the methods of policy delivery and the importance of retaining policy documents. Recognize how to request a duplicate policy when the original document is lost or destroyed. Explain the changes in how carriers provide duplicate policy documents. Understand the alternative options for accessing policy details, like carrier portals. Identify potential fees for duplicate paper policies if they are available. COURSE CONTRIBUTORS Leah Mahoney – EVP - Operations  Diversified Brokerage Services, Inc. Kim Wilcox – Head of Wealth Management Specialists  Guardian Life Sandra Giordano – Manager, Shared Services Ash Brokerage Cheryl Visconti– Operations Manager Gallagher Alaina R. Winson – Operations Project Manager Diversified Brokerage Services, Inc.   Read more