The NAILBA Case Manager Certification Program helps train and develop new case managers on the life insurance case management process, while certifying existing case managers on the key skills, responsibilities, and best practices that are essential for their role. The program, which has been designed with a life insurance focus, is comprised of eight online learning modules with mastery quizzes for each module.   Section Overview: PART I – LICENSING, CONTRACTING, AND COMMISSIONS Case managers work both independently and interdependently. In this video, we will explore the interdependencies and external parties you may interact with in your role. You will learn additional facets of the life insurance process, including contracting, licensing, and commissions. PART II – TRACKING AND DOCUMENTATION As a case manager, your main responsibility is to move a case forward. Your ability to properly document where a case is at, at all times, is critical. This video provides an overview of the information and data that must be tracked throughout the duration of the case management process. PART III – THE RIGHT PRACTICES FOR SUCCESS Communication is one of the most important skills and responsibilities in the case management process. In this video, you will learn the right practices for communication, including when to call vs. email, interacting with underwriters and vendors, and best practices for negotiating underwriting decisions.   FIELD DEVELOPMENT COMMITTEE Abby Milner Mann – Vice President, New Business The Milner Group Leah Mahoney, FLMI, PCS – Director of Operations Diversified Brokerage Services, Inc. Carolyn Sampson – Sr. Vice President of New Business The National Benefit Corp Kany MacLellan – AVP, Underwriting and New Business Brokers’ Service Marketing Group Haley Chaires – Life Relationship Manager Ash Brokerage Helena Roberts – Vice President Life Solutions, Underwriting, and New Business Lincoln Financial Group Heather Dowd – Sr. Training Consultant Life Solutions, Underwriting & New Business Lincoln Financial Group Amanda Singer, FLMI, ACS – Vice President Crump Life Insurance Services Tiffany Markarian – Managing Director and Founder Advantus Marketing, LLC Peri Lane – Owner Apis Productions   CONTRIBUTING SUBJECT MATTER EXPERTS Andrea Caruso – Executive Vice President and Chief Operating Officer MIB Group, Inc. Melinda Meyer – President Aspen Strategies, LLC Joangel Concepcion – Director, Memebership and Digital Engagement NAILBA Jane Riley – Chief Compliance Officer The Leaders Group, Inc. Alaina Winson – Support and Services Manager / Operations Project Manager Diversified Brokerage Services, Inc. Dawn Goss – Licensing and New Account Specialist Diversified Brokerage Services, Inc. Lori-Anne Walker – Chief Underwriter Diversified Brokerage Services, Inc. Jann Varner, FLMI – Case Design Team Manager Diversified Brokerage Services, Inc. Brandon Johnsen – Senior Case Design Analyst Diversified Brokerage Services, Inc. Shannon Daly – Product Analyst, Individual Life Lincoln Financial Group Read More

The NAILBA Case Manager Certification Program helps train and develop new case managers on the life insurance case management process, while certifying existing case managers on the key skills, responsibilities, and best practices that are essential for their role. The program, which has been designed with a life insurance focus, is comprised of eight online learning modules with mastery quizzes for each module.   Section Overview:  PART I – PRINCIPAL RESPONSIBILITIES AND INTERACTIONS The case manager role is an intense position that requires a sense of urgency, interpersonal skills, management of competing priorities, and attention to detail. This video provides a detailed overview of the case manager’s responsibilities and key interactions to help process and place insurance cases in the most swift, efficient, and accurate manner possible. PART II – SKILLS, PERSONALITY TRAITS, AND PERFORMANCE INDICATORS Case managers have a set of professional skills and personality traits that help them gather and steer the necessary underwriting requirements and negotiate with carriers to secure the most advantageous offers possible. This video reviews the traits of high performing case managers, including a discussion on interdependencies, key performance indicators, and work prioritization.   FIELD DEVELOPMENT COMMITTEE Abby Milner Mann – Vice President, New Business The Milner Group Leah Mahoney, FLMI, PCS – Director of Operations Diversified Brokerage Services, Inc. Carolyn Sampson – Sr. Vice President of New Business The National Benefit Corp Kany MacLellan – AVP, Underwriting and New Business Brokers’ Service Marketing Group Haley Chaires – Life Relationship Manager Ash Brokerage Helena Roberts – Vice President Life Solutions, Underwriting, and New Business Lincoln Financial Group Heather Dowd – Sr. Training Consultant Life Solutions, Underwriting & New Business Lincoln Financial Group Amanda Singer, FLMI, ACS – Vice President Crump Life Insurance Services Tiffany Markarian – Managing Director and Founder Advantus Marketing, LLC Peri Lane – Owner Apis Productions   CONTRIBUTING SUBJECT MATTER EXPERTS Andrea Caruso – Executive Vice President and Chief Operating Officer MIB Group, Inc. Melinda Meyer – President Aspen Strategies, LLC Joangel Concepcion – Director, Memebership and Digital Engagement NAILBA Jane Riley – Chief Compliance Officer The Leaders Group, Inc. Alaina Winson – Support and Services Manager / Operations Project Manager Diversified Brokerage Services, Inc. Dawn Goss – Licensing and New Account Specialist Diversified Brokerage Services, Inc. Lori-Anne Walker – Chief Underwriter Diversified Brokerage Services, Inc. Jann Varner, FLMI – Case Design Team Manager Diversified Brokerage Services, Inc. Brandon Johnsen – Senior Case Design Analyst Diversified Brokerage Services, Inc. Shannon Daly – Product Analyst, Individual Life Lincoln Financial Group Read More

The NAILBA Case Manager Certification Program helps train and develop new case managers on the life insurance case management process, while certifying existing case managers on the key skills, responsibilities, and best practices that are essential for their role. The program, which has been designed with a life insurance focus, is comprised of eight online learning modules with mastery quizzes for each module. Section Overview: PART I – PREPARING THE APPLICATION The life insurance application process may differ from one carrier to another; however, most applications provide the same basic information. In this video, you will gain a better understanding of the parts of a life insurance application and supplemental forms. You will learn the critical need for applications to be submitted In Good Order (IGO) vs. Not in Good Order (NIGO) and how to prevent NIGOs. PART II – AVAILABLE SUBMISSION METHODS The role of technology and digital trends in the life insurance industry has resulted in new efficiencies for submitting insurance applications and expediting the underwriting process. In this video, you will learn the impact of the different submittal processes available and how they affect the underwriting process and placement ratios.   FIELD DEVELOPMENT COMMITTEE Abby Milner Mann – Vice President, New Business The Milner Group Leah Mahoney, FLMI, PCS – Director of Operations Diversified Brokerage Services, Inc. Carolyn Sampson – Sr. Vice President of New Business The National Benefit Corp Kany MacLellan – AVP, Underwriting and New Business Brokers’ Service Marketing Group Haley Chaires – Life Relationship Manager Ash Brokerage Helena Roberts – Vice President Life Solutions, Underwriting, and New Business Lincoln Financial Group Heather Dowd – Sr. Training Consultant Life Solutions, Underwriting & New Business Lincoln Financial Group Amanda Singer, FLMI, ACS – Vice President Crump Life Insurance Services Tiffany Markarian – Managing Director and Founder Advantus Marketing, LLC Peri Lane – Owner Apis Productions   CONTRIBUTING SUBJECT MATTER EXPERTS Andrea Caruso – Executive Vice President and Chief Operating Officer MIB Group, Inc. Melinda Meyer – President Aspen Strategies, LLC Joangel Concepcion – Director, Memebership and Digital Engagement NAILBA Jane Riley – Chief Compliance Officer The Leaders Group, Inc. Alaina Winson – Support and Services Manager / Operations Project Manager Diversified Brokerage Services, Inc. Dawn Goss – Licensing and New Account Specialist Diversified Brokerage Services, Inc. Lori-Anne Walker – Chief Underwriter Diversified Brokerage Services, Inc. Jann Varner, FLMI – Case Design Team Manager Diversified Brokerage Services, Inc. Brandon Johnsen – Senior Case Design Analyst Diversified Brokerage Services, Inc. Shannon Daly – Product Analyst, Individual Life Lincoln Financial Group Read More

The NAILBA Case Manager Certification Program helps train and develop new case managers on the life insurance case management process, while certifying existing case managers on the key skills, responsibilities, and best practices that are essential for their role. The program, which has been designed with a life insurance focus, is comprised of eight online learning modules with mastery quizzes for each module.   Section Overview: Case managers are an integral member of the Brokerage General Agency (BGA) team and the BGA value proposition. In this video, you will learn how life insurance is distributed through a BGA, what makes a BGA distinct, and the value BGAs deliver to the advisors and clients they serve. You will learn how your role fits within the BGA service model and other roles within a BGA team.   FIELD DEVELOPMENT COMMITTEE Abby Milner Mann – Vice President, New Business The Milner Group Leah Mahoney, FLMI, PCS – Director of Operations Diversified Brokerage Services, Inc. Carolyn Sampson – Sr. Vice President of New Business The National Benefit Corp Kany MacLellan – AVP, Underwriting and New Business Brokers’ Service Marketing Group Haley Chaires – Life Relationship Manager Ash Brokerage Helena Roberts – Vice President Life Solutions, Underwriting, and New Business Lincoln Financial Group Heather Dowd – Sr. Training Consultant Life Solutions, Underwriting & New Business Lincoln Financial Group Amanda Singer, FLMI, ACS – Vice President Crump Life Insurance Services Tiffany Markarian – Managing Director and Founder Advantus Marketing, LLC Peri Lane – Owner Apis Productions   CONTRIBUTING SUBJECT MATTER EXPERTS Andrea Caruso – Executive Vice President and Chief Operating Officer MIB Group, Inc. Melinda Meyer – President Aspen Strategies, LLC Joangel Concepcion – Director, Memebership and Digital Engagement NAILBA Jane Riley – Chief Compliance Officer The Leaders Group, Inc. Alaina Winson – Support and Services Manager / Operations Project Manager Diversified Brokerage Services, Inc. Dawn Goss – Licensing and New Account Specialist Diversified Brokerage Services, Inc. Lori-Anne Walker – Chief Underwriter Diversified Brokerage Services, Inc. Jann Varner, FLMI – Case Design Team Manager Diversified Brokerage Services, Inc. Brandon Johnsen – Senior Case Design Analyst Diversified Brokerage Services, Inc. Shannon Daly – Product Analyst, Individual Life Lincoln Financial Group Read More

The NAILBA Case Manager Certification Program helps train and develop new case managers on the life insurance case management process, while certifying existing case managers on the key skills, responsibilities, and best practices that are essential for their role. The program, which has been designed with a life insurance focus, is comprised of eight online learning modules with mastery quizzes for each module. Section Overview: PART I – THE PURPOSE OF LIFE INSURANCE Life insurance is one of the most important financial decisions a client can make. In this video, you will learn about the purpose of life insurance and important key terminologies. You will gain an understanding of the parties in a life insurance contract and an overview of insurable interest. PART II – TERM INSURANCE PRODUCTS, FEATURES, AND BENEFITS Term insurance is one of the most affordable options for life insurance in today’s marketplace. In this video, we will be discussing term insurance vs. permanent insurance, including the different products, available features, and key terminologies. You will further gain an understanding of life insurance premiums and the different types of expenses within a life insurance contract. PART III – PERMANENT INSURANCE PRODUCTS, FEATURES, AND BENEFITS Permanent insurance is designed to provide life insurance coverage throughout a person’s lifetime. In this video, you will learn about the main categories of permanent insurance, including whole life insurance and universal life insurance variations. You will gain an understanding of permanent insurance cash values and the living benefits of permanent insurance. PART III – PERMANENT INSURANCE PRODUCTS, FEATURES, AND BENEFITS CONTINUED In this video, we continue our discussion on permanent life insurance with a focus on Variable Universal Life (VUL) and Indexed Universal Life (IUL) policy features and benefits. You will learn about Joint Life and Survivorship Life policies, Modified Endowment Contracts (MEC), and the availability of No-Load products for specific types of advisors. PART IV – RIDERS, LIVING BENEFITS, AND POLICY PROVISIONS Life insurance policy riders, living benefits, and accelerated death benefits allow policyholders to customize their coverage and gain access to a policy’s death benefit while they are living. This video provides an overview of the available riders and living benefits in the marketplace along with a discussion of standard rights of ownership, protective clauses, and other policy provisions. PART V – LIFE INSURANCE ANALYSIS, REVIEWS, AND COMPENSATION Designing the right life insurance solution for a client requires an assessment of many different factors. In this video, we will discuss how insurance carriers are rated and analyzed, as well as provide an overview of the life insurance case design process, policy reviews, and a discussion on life insurance compensation.   FIELD DEVELOPMENT COMMITTEE Abby Milner Mann – Vice President, New Business The Milner Group Leah Mahoney, FLMI, PCS – Director of Operations Diversified Brokerage Services, Inc. Carolyn Sampson – Sr. Vice President of New Business The National Benefit Corp Kany MacLellan – AVP, Underwriting and New Business Brokers’ Service Marketing Group Haley Chaires – Life Relationship Manager Ash Brokerage Helena Roberts – Vice President Life Solutions, Underwriting, and New Business Lincoln Financial Group Heather Dowd – Sr. Training Consultant Life Solutions, Underwriting & New Business Lincoln Financial Group Amanda Singer, FLMI, ACS – Vice President Crump Life Insurance Services Tiffany Markarian – Managing Director and Founder Advantus Marketing, LLC Peri Lane – Owner Apis Productions   CONTRIBUTING SUBJECT MATTER EXPERTS Andrea Caruso – Executive Vice President and Chief Operating Officer MIB Group, Inc. Melinda Meyer – President Aspen Strategies, LLC Joangel Concepcion – Director, Memebership and Digital Engagement NAILBA Jane Riley – Chief Compliance Officer The Leaders Group, Inc. Alaina Winson – Support and Services Manager / Operations Project Manager Diversified Brokerage Services, Inc. Dawn Goss – Licensing and New Account Specialist Diversified Brokerage Services, Inc. Lori-Anne Walker – Chief Underwriter Diversified Brokerage Services, Inc. Jann Varner, FLMI – Case Design Team Manager Diversified Brokerage Services, Inc. Brandon Johnsen – Senior Case Design Analyst Diversified Brokerage Services, Inc. Shannon Daly – Product Analyst, Individual Life Lincoln Financial Group Read More

The NAILBA Case Manager Certification Program helps train and develop new case managers on the life insurance case management process, while certifying existing case managers on the key skills, responsibilities, and best practices that are essential for their role. The program, which has been designed with a life insurance focus, is comprised of eight online learning modules with mastery quizzes for each module. Section Overview: PART I – UNDERWRITING BASICS Underwriting is one of the most crucial stages in case management. Underwriting is the process an insurance company utilizes to determine how to categorize an applicant or proposed insured based on their mortality risk. In this video, you will learn the key underwriting risks and considerations, including a discussion on medical risk factors, paramedical exams, and attending physician statements (APS). PART I – UNDERWRITING BASICS CONTINUED This video continues our discussion on underwriting basics including the role of the MIB Group, lifestyle and financial underwriting factors, income replacement guidelines, and the various underwriting tools and databases used in the risk assessment process. PART II – RISK / RATE CLASSES OVERVIEW Insurance underwriters assign risk and rate classes based on how statistically likely it is that a proposed insured will live a long and healthy life. Rate classes determine if an applicant will be approved for life insurance and the premium that will be required to pay for that coverage. This video provides an overview of rate classes, smoker vs. non-smoker rates, substandard and table rated cases, and how to navigate and negotiate underwriting offers. PART III – FIELD UNDERWRITING Field underwriting is one of the most important processes used to help facilitate positive underwriting outcomes for clients. It is used by insurance advisors and case managers to collect data about a proposed insured’s known risks prior to formally submitting an application. As a case manager, your role is to help facilitate the field underwriting process to properly assess known risks upfront and steer cases to the right carriers. In this video, you will learn about the field underwriting tools available to better assess a proposed insured’s history and help determine an underwriting classification a client might qualify for. PART III – FIELD UNDERWRITING CONTINUED To support your role in the field underwriting process, this video provides an overview of major health risks and lab abnormalities to look for, major lifestyle risks, and major financial risks and considerations. PART IV – NAVIGATING UNDERWRITING DECISIONS AND REINSURANCE In this final video in the underwriting module, you will learn how to navigate underwriting decisions and potentially improve an underwriting rate class. This video will further discuss how to underwrite business cases and an overview of reinsurance and carrier retention limits.   FIELD DEVELOPMENT COMMITTEE Abby Milner Mann – Vice President, New Business The Milner Group Leah Mahoney, FLMI, PCS – Director of Operations Diversified Brokerage Services, Inc. Carolyn Sampson – Sr. Vice President of New Business The National Benefit Corp Kany MacLellan – AVP, Underwriting and New Business Brokers’ Service Marketing Group Haley Chaires – Life Relationship Manager Ash Brokerage Helena Roberts – Vice President Life Solutions, Underwriting, and New Business Lincoln Financial Group Heather Dowd – Sr. Training Consultant Life Solutions, Underwriting & New Business Lincoln Financial Group Amanda Singer, FLMI, ACS – Vice President Crump Life Insurance Services Tiffany Markarian – Managing Director and Founder Advantus Marketing, LLC Peri Lane – Owner Apis Productions   CONTRIBUTING SUBJECT MATTER EXPERTS Andrea Caruso – Executive Vice President and Chief Operating Officer MIB Group, Inc. Melinda Meyer – President Aspen Strategies, LLC Joangel Concepcion – Director, Memebership and Digital Engagement NAILBA Jane Riley – Chief Compliance Officer The Leaders Group, Inc. Alaina Winson – Support and Services Manager / Operations Project Manager Diversified Brokerage Services, Inc. Dawn Goss – Licensing and New Account Specialist Diversified Brokerage Services, Inc. Lori-Anne Walker – Chief Underwriter Diversified Brokerage Services, Inc. Jann Varner, FLMI – Case Design Team Manager Diversified Brokerage Services, Inc. Brandon Johnsen – Senior Case Design Analyst Diversified Brokerage Services, Inc. Shannon Daly – Product Analyst, Individual Life Lincoln Financial Group Read More