Commissions Module - Lesson 14: Resolving Commission Errors in Life Insurance Processing

The Commissions Module equips participants with a practical understanding of how compensation flows across carriers, BGAs, and advisors, and why it is central to advisor retention and firm health. The course covers first-year, renewal, and trail commissions, as well as product-specific differences across life, annuities, hybrids, long-term care, and Medicare products.

Learners will explore inforce transactions that impact pay, regulatory considerations in states like New York, and how to resolve commission errors quickly to maintain trust. The module also introduces the role of technology and reporting systems in reconciling payments, managing hierarchies, and ensuring compliance. By the end, participants will be able to interpret statements, anticipate commission impacts, and support accurate, timely compensation across diverse product lines.

Lesson Overview:

Resolving Commission Errors in Life Insurance Processing

This lesson focuses on identifying and resolving commission errors that can disrupt advisor trust and delay payments. It highlights best practices like maintaining reference toolkits, using checklists, and escalating to carriers when needed. Learners will also see how technology and root cause analysis can prevent repeat errors.

Learning Objectives

• Identify common commission errors and their impact on advisors.

• Use checklists and standardized processes to resolve errors quickly.

• Leverage technology and escalation paths for error resolution.

• Explain the importance of audits and root cause analysis in error prevention.

COURSE CONTRIBUTORS