Inforce Certification - Module 1: Policy Services Overview

The Inforce Certification provides a comprehensive understanding of the key aspects of life insurance policies once they are in force. This certification covers a range of topics related to policy services, technology, billing, changes, loans, and more. Participants will gain knowledge of how to manage policies post-issue, including understanding policy updates, billing processes, and critical policy changes. The course also includes guidance on the use of technology, such as online portals and software products, and addresses specific policy-related actions like reinstatements, conversions, and surrenders. It will also explore the financial implications of policy loans, collateral assignments, and premium financing. This certification is essential for those involved in life insurance policy administration and advisory services.

Module Overview:

Module 1 – Policy Services Overview

This module provides an overview of the Policy Services Department (Inforce/Policy Holder Services) and its role in supporting advisors and policyholders’ post-issue. It covers key services like policy updates, payment changes, and reinstatements while highlighting the importance of confidentiality, strong customer service, and timely actions.

Learning Objectives

• Understand the methods of policy delivery and the importance of retaining policy documents.

• Recognize how to request a duplicate policy when the original document is lost or destroyed.

• Explain the changes in how carriers provide duplicate policy documents.

• Understand the alternative options for accessing policy details, like carrier portals.

• Identify potential fees for duplicate paper policies if they are available.

COURSE CONTRIBUTORS